The pandemic and ensuing lockdown measures have resulted in events being cancelled across the country — but many people who have already bought tickets from Ticketmaster to see their favourite artist or sports team aren't exactly sure what's going on.

Ticketmaster quietly changed its refund policy last month to exclude postponed shows, only issuing refunds for tickets of cancelled ones. 

Now, as provinces continue to issue notices surrounding event cancellations, many are confused about the status of some of the summer concerts and other events.

Abel out here telling us to follow the Merch page for updates lol. How about THEM updating us on our orders from November sir? How about updates on the tour...ugh

— Fe Knowles (@FeknowlesXo) April 14, 2020

Early last month, Live Nation — which owns Ticketmaster — said it would be suspending all tours "with the goal of resuming touring in May or June."

Is anyone from Toronto please give me updates about seeing Abel live bc I haven’t heard from scotia bank arena. My ass is stressing over here

— 𝐓𝐫𝐞𝐦𝐚𝐢𝐧𝐞 (@pcrtymcnster) April 14, 2020

But with Ontario cancelling all city-led events and festivals until June 30 and Quebec until July 3, the status of privately-organized events like concerts and sports games remains up in the air. 

Update your shit!!! I have tickets for Slipknot in June in Toronto and the Toronto mayor has stated a few weeks ago that all events in Toronto are cancelled till June. 31st at the earliest. It's not posted on Ticketmaster and this is frustrating. I love my music but never again.

— ℓιη∂ѕαу αρρℓєgαтн ™ 🍎 (@WeAreNotUrKind) April 13, 2020

Canadian health officials have also urged people to stay home and not gather in groups of more than five people.

@theblackkeys @Ticketmaster when is the may canada tour of the black keys going to be announced as postponed canceled? We are traveling for this concert and need to know if we need to cancel our travel accommodations.

— Justin Fischer (@FozzyFiend) April 13, 2020

Chief Public Health Officer Dr. Theresa Tam said today there's reason to be "cautiously optimistic" as Canada may be finally flattening the curve. But the status of many high-profile events remains unknown and how, if they do go forward, social distancing measures will be implemented.

Plus that's just thinking on the concert side of things, other large part of Ticketmaster's business is sports. Livenation doesn't own a lot of those venues. Like in Toronto, they would need MLSE to fork over money to pay refunds

— Marina Ho (@Marinaho) April 15, 2020

It was reported earlier this week that experts are estimating "large gatherings" like live music events and sports games could safely resume by "fall 2021 at the earliest."

Toronto! I’ve just confirmed with Ticketmaster that Chromatica Ball is still on schedule for August 9th. No changes as of yet. 🙏🏼 pic.twitter.com/d9nLRcB7Fv

— Joey Monda (@joeymonda) April 8, 2020

Ticket reseller Stubhub is petitioning the U.S. government for a bailout, while Ticketmaster said  it's facing similar financial constraints that are making it difficult to issue refunds for postponed shows.

CNBC reported that part of the difficulty lies in the the fact that "the online ticket seller doesn’t have your money. The venue does."

LOL! Ticketmaster is owned by Livenation who in fact own Budwiser stage and Echo Beach in Toronto! So who is REALLY keeping your money in the end?!?

— Z.L (@zamdaman) April 15, 2020

"Ticketmaster doesn’t sell these tickets and sit on a mountain of cash. Ticketmaster sells tickets and gives the cash over to the venues where the events are held," Live Nation President Joe Berchtold told CNBC.

I've got Blue Jays tickets for June 17th in Toronto. Toronto banned all public events through June, borders are closed and I live in Indiana.Was supposed to be taking a trip there. Bought mine through Ticketmaster and tell me when MLB "officially cancels" they will offer refunds.

— Brett (@bmarqsic) April 11, 2020

He said ticket sellers need to work with event venues, but many of them are sitting closed due to the outbreak.

Plus that's just thinking on the concert side of things, other large part of Ticketmaster's business is sports. Livenation doesn't own a lot of those venues. Like in Toronto, they would need MLSE to fork over money to pay refunds

— Marina Ho (@Marinaho) April 15, 2020

He also said "90 per cent of all impacted shows are in the process of being rescheduled; 10 per cent have been canceled" and refunds have been issued for cancelled shows.

dont give me my money i want to see bts still

— sammy ⁷ ⁸ | missing jimin & im addicted to jk (@WoosStarlight) April 15, 2020

There's no doubt that many of the star-studded shows are going to happen eventually, it's just a matter of when.